If this Policy changes in the future, we will post an updated version on our website at https://www.greencalgary.org/ (the “Website”). We recommend that you check this Website periodically in order to review our current Policy. You can tell if this Policy has changed by checking the effective date that appears at the bottom of this Policy. Depending on the circumstances, we may also decide to send you a notice electronically that the Policy was changed. If you continue to visit the Website or use programs and services provided by us after the Policy changed or notice of the change has been given, you will be deemed to have accepted such changes.
Information We Collect
When you use or sign up for our programs, services, or newsletters, use our Website, become a member, or contact us, you voluntarily give us certain personal information. We may collect certain information from you necessary for us to complete any transactions, provide our services to you, communicate with you, and receive and respond to feedback. In certain circumstances, the personal information we collect and maintain may include the following:
- your name, address, telephone number, email address or other information to contact or identify you;
- information about the goods or services provided to or by you;
- information about your transactions with us, including account history, payment preferences, charitable tax receipt details, communication preferences, and other details and preferences;
- information from communications with you, including your feedback and requests for assistance; and
- voluntary information provided by you, which may include restaurant and courier reviews and ratings, referrals, special order instructions, feedback, and other actions performed on the Website or App,
When you make a purchase through our Website with your credit card, we collect your credit card information, your credit card billing address, and a mailing address where it is necessary to complete the sales transaction, but will not retain such information longer than necessary to complete the sale. We call this personal information “Sales Information”.
We use third party payment processors to process payments made to us. All information in connection with such transactions is provided directly to our third party payment processors including, but not limited to: First Data, Shopify, Paypal, Eventbrite and Canada Helps, and their use of your personal information is governed by their privacy policies. For more information about how our third party payment processors collect, use, and disclose personal information please review the individual privacy policies for these providers using the following links: First Data, Shopify, Paypal, Eventbrite, and Canada Helps.
Using Information We Collect
We may collect, use, disclose and retain personal information for the following purposes:
- to: communicate with you for the purposes you have separately indicated when you signed up to the Website, and in as necessary to provide our services or programs to you;
- to open and maintain a membership with us;
- to address problems, with, and improve our Website design and services;
- to offer and provide products and services;
- to process orders for our services and programs;
- to process payments, or facilitate the processing of payments, through third party payment providers;
- to carry out surveys, in order to evaluate the needs, wants and satisfaction levels of our members and community and to analyze and manage our charitable activities;
- to provide and administer services and programs and monitor your purchases, fees paid and payable, payment history, parties to transactions, payments and payment card usage;
- to verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our members, volunteers, and program participants from identity theft, fraud and unauthorized access to accounts;
- to comply with legal or regulatory requirements (including those related to security); and
- to respond to inquiries from you.
In accordance with this Policy, we may share your personal information within our Association or with our service providers, including but not limited to delivery and courier companies. We may also share information with our financial, insurance, legal, accounting or other advisors that provide professional services to us. We may also share information in a manner consistent with this Policy with third parties involved in providing educational resources, video and audio content, and programs to you including payment processors, subcontractors or entities participating in our programs. We will not share, sell or rent your personal information in personally identifiable form with any third party, except if, and to the extent necessary, in our good faith judgment, doing so is required to: complete your purchases; comply with laws or regulations; respond to a valid subpoena, order, or government request; establish or exercise the Association’s legal rights or defend against legal claims; investigate, detect, supress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person; or as otherwise required by law.
We may remove personal identifiers from your information and maintain and use it in anonymous form that may later be combined with other information to generate aggregated information. Such anonymous and aggregated information may be sold, traded, rented, or shared.
We use the Sales Information in order to process and fulfill your order, send you e-mails to confirm your order status and shipment, send you products you order; and allow you to pay for products you order.
We will retain your personal information only for a time and to the extent necessary for the purposes for which it was collected as described in this Policy and for reasonable backup, archival, audit, or other similar purposes.
Your Decisions About Your Personal Information
At any time you can contact us to: stop receiving e-mails from us; review the personal information held by the Association in connection with your membership; withdraw your consent for our use and disclosure of your information; request a list of third parties to which the Association may have provided your personal information; terminate your membership; and amend your personal information, where possible, by clicking My Account or by emailing us at firstname.lastname@example.org. You can always unsubscribe from receiving e-mails from us by simply clicking the “unsubscribe” link provided at the bottom of every e-mail from us.
If you contact us to do any of the things listed above, we may require you to provide sufficient personal information to allow us to identify you and tell you about the existence, use and disclosure of your personal information and this personal information will only be used for this purpose. If you contact us about your personal information, we will respond to your request within a reasonable time and at no cost to you.
Generally, you may withdraw at any time your consent for us to use and disclose your personal information in accordance with this Policy, subject to legal or contractual restrictions and reasonable notice. As such, we may continue to use your personal information as may be required to provide you with requested services, and to the extent that we are contractually obligated to do so or as necessary to enforce any contractual obligations you may have with us. If you refuse to provide us with the information we require or later contact us to withdraw your consent to use and disclose this information, we may no longer be able to provide you with programs, online resources, and any other information shared on the Website.
We aim to provide you with a safe experience. We have in place certain physical, electronic, technological, and organizational safeguards to appropriately protect the security and privacy of your personal information against loss, theft, and unauthorized access, disclosure, copying use or modification. Please note, however, that while we try to create a secure and reliable Website for users, the confidentiality of any communication or material transmitted to or from the Website or via e-mail cannot be guaranteed.
We aim to limit access to your personal information within the Association to individuals only as required for Green’s Calgary’s operations.
Your personal information may be collected, used, processed, transferred, and retained in multiple countries including Canada, the United States, and the European Economic Area which may be outside the region in which you are situated and may have different privacy or data protection legislation, and may therefore be subject to the laws of these countries. If you are a resident of the European Economic Area or a country which restricts data transfers outside of that jurisdiction or region without your consent, you consent to your personal information being transferred outside of the European Economic Area or your country for processing or storage by or on behalf of the Association.
Links to Other Sites
Children’s Online Privacy Protection
The Website is not intended for use by children under the age of 18. The Association does not knowingly collect or use any personal information from any children under the age of 13. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonably efforts to delete such personal information from our database.
Questions or Comments
If you have any questions or comments or wish to make a complaint about this Policy, please feel free to contact us by clicking Contact Us or by delivery in person, by courier or by the mail, to Association at #308, 301 14th St NW, Calgary, Alberta, or by calling us at, 403-230-1443. If you contact us about your personal information, we will respond to your request within a reasonable time and at no cost to you.
Effective Date: July 31, 2018